The following structural changes are recommended to help the industry move from an early-adopter opportunity to a sustainable market which has the green shoots of sustainability and stability:
- Use of Commercial Off The Shelf (COTS) hardware as a POS device. This would preferably be a device which the agent already uses, for e.g., a mobile phone.
- This will reduce the cost of entry for an agent
- Standardized devices will have higher uptime and lower maintenance costs
- Such devices will be interoperable with other service providers' infrastructure